Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn or unused, with tags
- Be in its original packaging
- Include a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
contact@tailtopia.com
Once your return is approved:
- You will receive instructions on how and where to send your package
- A return shipping label may be provided (if applicable)
Important: Items sent back without first requesting a return will not be accepted
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for:
- Sale items
- Gift cards
If you are unsure about your item, please contact us before requesting a return.
Exchanges
The fastest way to receive a different item is to:
- Return the original item
- Once the return is accepted, place a new order separately
Refunds
- You will be notified once we have received and inspected your return
- If approved, your refund will be issued to your original payment method
- Refunds are processed within 10 business days
Please note:
- Your bank or credit card provider may take additional time to process the refund
- If more than 15 business days have passed since approval, contact us at:
contact@tailtopia.com
Contact
For any questions regarding returns or refunds:
contact@tailtopia.com