We aim to provide a smooth and transparent shipping experience. Please review the details below:

Processing Time

• Orders have a handling time of 3 to 5 business days before shipment
• Our team strives to ship orders within 24 to 48 hours whenever possible
• Orders placed after 11:00 AM on Saturdays will most likely be processed and shipped on Monday

Shipping & Delivery

• Once shipped, delivery typically takes 5 to 15 business days
• Delivery timeframes may vary depending on location and logistics

We do not control shipping delays caused by carriers such as:
USPS, UPS, FedEx, or DHL

Contact

If you have any questions regarding your order, please contact us:
contact@tailtopia.com

Return Policy

We understand that sometimes a return may be necessary. Please review the conditions below:

Return Window

• Items can be returned within 7 days from the date of purchase

Return Conditions

To be eligible for a return:

• Products must be new and unused
• Items with a custom logo are non-returnable

Fees & Costs

• Customers are responsible for return shipping fees
• A $3 processing fee will be deducted from the refund

Return Process

To ensure your return is processed correctly:

• A valid tracking number is required
• Please complete the required tracking form (if applicable)

Refunds

• You will receive a full refund for the product only (shipping costs are not included)
• Refunds are issued to the original payment method
• Processing time is up to 10 business days after receiving the returned item

Shipping Issues

• Any issues such as missing or incorrect items must be reported within 72 hours of delivery

Support

For any return or shipping-related questions:
contact@tailtopia.com